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Got a question about the BBC micro:bit? The answer's at your fingertips.

The micro:bit help system has transformed! An archive of all our existing help topics can now be found at support.microbit.org.
If the answer to your question can't be found there, you can submit your query on the site to receive help from the micro:bit support team.

Returning Faulty micro:bits

Please note: micro:bits purchased from a retailer are not handled by the micro:bit team. Please get in contact with the retailer for their policies on returns and exchanges.

If you think that your micro:bit isn't quite right, it's important do the following:
  • Unplug it from the power source.
  • Take it to your teacher and describe the problem.
  • If there's a fault, your teacher should replace your micro:bit from the additional stock we have sent to your school.
  • During holiday periods or if your school is unavailable for long periods, take your micro:bit to your parent or guardian instead.
The micro:bit is like any other electronic hardware and can become faulty - even though this is extremely rare for new units.
As such, we have sent you between two and 10 additional micro:bits surplus to the number we were asked to provide when you registered.
When a pupil reports a faulty board please could you do the following:
  • Make sure you don't accidentally use the faulty micro:bit (please mark it to identify it). If there is even a vague chance that the micro:bit is faulty we'd like to remove it from circulation.
  • Ask your student to describe the fault and note it down.
  • Replace the micro:bit with one of the extras we have sent you.
  • Write to the micro:bit support team support.microbit.org and describe the problem - they may be able to suggest a fix or give you instructions on the steps to take if the micro:bit is definitely faulty.