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Returning Faulty micro:bits
Please note: micro:bits purchased from a retailer are not handled by the micro:bit team. Please get in contact with the retailer for their policies on returns and exchanges.
- Unplug it from the power source.
- Take it to your teacher and describe the problem.
- If there's a fault, your teacher should replace your micro:bit from the additional stock we have sent to your school.
- During holiday periods or if your school is unavailable for long periods, take your micro:bit to your parent or guardian instead.
- Make sure you don't accidentally use the faulty micro:bit (please mark it to identify it). If there is even a vague chance that the micro:bit is faulty we'd like to remove it from circulation.
- Ask your student to describe the fault and note it down.
- Replace the micro:bit with one of the extras we have sent you.
- Write to the micro:bit support team support.microbit.org and describe the problem - they may be able to suggest a fix or give you instructions on the steps to take if the micro:bit is definitely faulty.